Get answers to common questions, track your order, or reach our team directly, we're here for you.
Simple, just email us at support@balanthy.com with your order number or the email address used at checkout, and we'll cancel your subscription within 10 minutes. No hoops, no friction.
This can happen if an active subscription or saved payment method is still on file. Just reach out to support@balanthy.com and we'll sort it out right away. Include your order number or checkout email so we can locate your account quickly.
It may be linked to a different email or payment method. If you're not sure which one was used, just email support@balanthy.com with any details you have and we'll track it down for you.
Just email support@balanthy.com with the changes you'd like, frequency, products, or shipping address, and we'll update everything for you right away.
Still working through your current supply? No problem. Email us at support@balanthy.com and we'll push your next renewal date. Just let us know how long you'd like to pause.
Orders are typically processed within 1 to 3 business days after payment confirmation.
Shipping times depend on the method selected at checkout:
Once your order has been shipped, you'll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on our help page.
Once your order has shipped, it can no longer be canceled or modified. If your order hasn't shipped yet, contact us as soon as possible at support@balanthy.com and we'll do our best to help.
Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.
All US orders ship from the US, and our products are manufactured here. International orders may ship through an international logistics partner for faster delivery. If you're a US customer seeing unexpected shipping info, contact support@balanthy.com.
If your order hasn't shipped yet, email support@balanthy.com with your updated address and we'll fix it.
For subscriptions, you can update directly in your Balanthy Customer Portal, or just let us know. Happy to help either way.
FAQS
60-Day Money-Back Guarantee. If you're not completely satisfied, email support@balanthy.com within 60 days of purchase and we'll issue a full refund, no questions asked. Refunds are processed within 5 to 10 business days.
Email support@balanthy.com with your order number. Most refund requests are resolved within 24 hours, and the amount appears on your statement within 5 to 10 business days.
Social media ads may show promotional pricing that has since expired. The pricing on balanthy.com is always the most current. If you saw a specific offer, reach out to support@balanthy.com and we'll do our best to help.
Visa, Mastercard, Amex, Discover, and PayPal. All transactions are secure and encrypted.
We currently ship to Canada, Australia, and the United Kingdom. Standard shipping takes 6 to 8 business days, Premium shipping takes 5 to 7 business days. All orders are tracked and you'll receive a confirmation email with your tracking link once your order ships.
What our customers say about Balanthy
I'd been dragging myself through the day for years. Labs always came back normal, so I'd convinced myself it was just age. Two weeks of Balanthy and I actually wake up rested. I don't crash at 3pm anymore. I'd forgotten you could feel like this.
I was doing everything right: eating clean, walking every day, and for months nothing changed. It felt like my body was fighting me. A couple of months in, my clothes fit better, the bloating has gone down and I just feel lighter overall.
I'm very careful about what I take, and most supplements are full of fillers or promise things they can't back up. This is minerals and milk thistle, period. My head feels clearer and my energy is way more stable.
I'm already on thyroid meds and didn't want to add anything complicated. I added Balanthy to my routine, and a few weeks in, I'm steadier through the day and sleeping better than I have in years.
